While I have been posting about some great, recently-released books (see yesterday’s post about the book, Data Quality Assessment), I wanted to mention Smart Enough Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions by James Taylor and Neil Raden.

From the first paragraph of their intriguing book:

Smart enough systems deliver effective automation of the decisions that drive organizations’ day-to-day operations. Although organizations have automated standard processes with enterprise software, these operational decisions haven’t been the focus of investment. They are overwhelmingly made manually or automated poorly, which is a mistake. Embedding business processes in systems to streamline operations but not managing and improving these decisions leaves half the opportunities for improvement untouched. The means and the resources are now available to close that gap.

The company that I manage, InnovaTech, Inc., is in the business of developing business intelligence systems. We see the true measurement of the value delivered through an analytical system to be the improvement in decision making. Smart Enough Systems discusses this topic in depth, suggesting an implementation path for Enterprise Decision Management. Enterprise Decision Management entails all aspects of managing automated decision design and deployment that an organization uses to manage its interactions with customers, employees and suppliers.

You can read more of James Taylor’s ideas on his blog, Smart Enough Systems JT on EDM. There are links there to some additional book excerpts and author interviews. Get a copy of the book. I’d love to hear your opinions.

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