Actionable Information

by Neal Levene on Thursday, June 22, 2006 · 0 comments

in Decision Making

Overwhelmed At Work

Photo Credit: ashley_dryden

Businesses are rife with data – so much data that it can become overwhelming. Frequently, analysis goes unused when it is not presented in an actionable format.

I worked once for a cable company that was in a competitive market. This was when a local cable company would generally have no competition. The company had a great data warehouse that displayed where they were losing customers on this elaborate color-coded map of their city. The data was of high quality. They received the report in a timely manner. The data was even integrated with their other systems. The problem? Actions were never taken. A meeting full of hand wringing and paralyzing analysis would occur.

The value of business intelligence must be measured in the value of actions taken.

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Category and Tags

This post filed in the following categories:

  • Decision Making - Decision making can be regarded as an outcome of mental processes (cognitive process) leading to the selection of a course of action among several alternatives.

About the Author

This post was written by Neal Levene, CEO of InnovaTech, Inc., who blogs about data and business issues here at Simple Complexity and about a variety of other topics at NealLevene.com. Find Neal on LinkedIn or follow him on Twitter. Neal is available to speak to your organization on a variety of topics. You may also use Simple Complexity's Contact Form.

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