Photo Credit: Matt Watts

So frequently, we talk about poor customer service. I wanted to find some examples of excellent customer service. Below are 10 examples of what people found to be excellent customer service. I hope one of them triggers an idea.

1. Customer Service Gone Terribly Right – Nintendo makes exchanging a Wii convenient.
2. “She has such a cheery disposition” – Whenever anyone steps up to the counter, Weaver waves a blue and white pompom and chirps: “Hi, everbody. Welcome to Arby’s”
3. Olson Tire Reaches 50-Year Milestone – Interesting story of how a business grew by serving its customers. From the comments: “I have been purchasing tires from Olson’s since 1985. Never, never have I had either bad tires or bad service. Their approach to customers is golden. Thanks for being there Olsons.”
4. A Customer’s Positive Experience with Remington – “Remington could have hung tough and made Rick pay the shipping. Instead, for $10 they bought themselves a loyal customer for life. That’s smart business.” After the main story there are a lot of positive (and negative) customer service stories (most gun related).
5. 10 Companies That Treat You Right – A rundown of the companies, ranked by the percentage of “excellent” scores they got in a survey that Zogby International conducted for MSN Money.
6. Asiana Airlines Reviews – This airline has so much positive feedback. I’m going to take a chance and just link to the general forum at Skytrax. I bet you the top few reviews are all positive.
7. Magnolia Restaurant in the Turks and Caicos – You need to read the whole string of comments. It’s a beautiful lost shoe – found shoe story.
8. Excellent Customer Service From Amazon.com – A post from 2006, but a good story.
9. Apple Repair Store Recovers From a Mistake They Made – By a Lot – This is a really good story. There is some adult-language in the post, so skip this one if that offends you.
10. Customer Service at Ritz-Carlton: It’s All About People – A story of Ritz-Carlton’s regular excellent service

And as an extra bonus:

• Airport Fastpark – This is a story written by me regarding one of my favorite companies. Can you believe it is an airport parking lot?

This was one of the harder posts to write. People do not write often enough about their positive experiences. Writing a post about Poor Customer Service would be dificult as well – but because there is so much written about it, it would be hard to pick what is included.

Let’s reverse that trend and talk about the excellent service we have received. I’d love to hear your stories in the comments.

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